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We have a competent support team responsible for handling any support queries you may have after your website had gone live. Their expert knowledge of Platform ensures your issues will be handled efficiently and professionally.
We have 3 support levels to meet the diverse requirements of all our clients.
|
Feature |
Gold |
Platinum |
|
Platform Support |
X |
X |
|
Standard Service Level Agreement * |
X |
X |
|
Platform Software Upgrades ** |
X |
X |
|
Priority Service Level Agreement *** |
|
X |
|
Monthly Fee |
R 700.00 |
R 2000.00 |
* Office hours are 09h00 to 17h00 (GMT +2) on weekdays and do not include South African Public Holidays.
** Labour costs incurred during upgrade will be billed separately.
*** Includes after office hours, weekends, public holidays and high priority requirements.
For more information on the above support levels, please contact us.