What is Freshchat?

Freshchat is modern messaging software for sales and customer engagement teams to talk to website visitors and in-product users.

A leap from legacy live-chat systems, Freshchat helps businesses and their teams focus on a continuous and context-driven messaging experience.

Feature-rich solution

The Freshworks includes a host of products catering for various business needs. From customer engagement, to helpdesk support, live chat and an automated marketing solution, this is software that will optimize the way you’re doing business.

Triggered messages


Android & iOS apps

In-app campaigns

Integrated Knowledge Base

Integrations with Messenger, Slack and more

The chat window

Freshchat allows you to segment your visitors by highlighting specific channels for more efficient customer service. Visitors can also see a list of frequently asked questions for quick answers to common questions.

Reporting made easy

The reporting feature allows you to view a breakdown of all your tickets by received, resolved, unresolved and much more.

How can Realm Digital get you started?

Being a Freshworks Partner, we are able to implement Freshchat, integrate it with existing software, provide training and ongoing support.

We would love to get you started on this journey, get in touch with us today.